unit 1 - Communication and Employability Skills for IT P2

P2 - explain the principles of effective communication

General skills

These skills are important when you want to effectively communicate with others

Cultural differences

Cultural differences are when people talk in different language and have different belief which is not same as each other. This can cause a lot of problem in a workplace because if one person one language and another person speak a different language will have difficulty with communication. Your customer can’t communicate with your employees because they speak a different language from you. With the different language they speak, they also have a different culture from you will misunderstand them when they are speaking you. If both people speak similar language and have the similar belief, you can communicate with them a lot better and it makes it easier to understand each other.

Use of technology

In this modern day, technology is part of our life and everyone uses it to communicate with others. Technology make it easier to communicate with other people and there are many way that you can use technology our help with communication. You can PowerPoint presentation and use them to present your ideas or work. You can easily get your point across to everyone when you use a PowerPoint presentation because you don’t need to tell them everything about your work and they can learn a lot from looking at your presentation. When you are in a meeting, you can use PowerPoint presentation to present your idea and you won’t stress because you will have less thing to explain because of the PowerPoint presentation.

Accuracy

When you are trying to get your point across clearly to other people, you need communicate accurately because if you speak to your audience accurately, they will enjoy your speech also they will know the message that you are trying to tell them. We don’t have a good attention span and if someone talks too much, we will be losing in our thought. If you keep your speech accurately, you will finish the speech quickly and everyone will understand what you are trying to talk about.       

    

Question and Answer

Question and answer (Q&A) is used to get specific information from another person and it is an effective way to communicate. By using question and answer, you are able to gain information that you want from another person and you don’t need to have a long conversation to get the information you want. It is straight forward and you get the answer you need. For example: when you are interviewing someone, you can ask specific questions about them which will be the effective way of knowing what the person can offer you. Using question and answer, you will get all the information that you need about them and you don’t need to waste your time.

Interpersonal skills

These skills are important when you are communicating with other people and you can also to use these skills in a group. Employers will try to hire people to do work and will always look for people who have interpersonal skills

Open and close question

When you are trying to get information from another person, it is important that you choose the right question because you can get a lot of information from just asking one question. If you are an interviewer and you are interviewing others, it is important that you know what type of question is need to be asked. If you want a simple answer and nothing else, you can ask close question. Close question can only be answered with yes or no and you can get answers to your question quickly. You don’t need to speak for a long time and you can questions like ‘do you know HTML?’ which then can be answered with yes or no. Open questions are asked when you want a lot of information from them. You can use open questions to get more detailed information from them and it is important that you use open question mostly because they conversation will go on long and you will know more about the people. Open questions can be like this ‘why should I pick you for the job?’ and then they can answer with an explanation about why they should be picked for the job.

Positive/negative language

It is important that you change your tone of voice and your language in different situation because you need to make sure that you message isn’t misunderstood. When you are in a situation where you are angry, you need to speak in a higher tone and negative language because you are show the other person that you are angry. If the situation you are in is a positive one, you need to use positive language and middle tone so that they know that you are not angry and you are happy. This will make sure that the other person you are talking isn’t misunderstanding your message.

Nodding

Nodding is very important when you are in a conversation because the other person you are talking to will know that you understand when you are nodding to what they are saying. When you nodding to the other person you are talking to, they will know that you are listening to them and they will be sure that you know what they are talking about. When you are in an interview, nodding is very important because the employer will know that you understand what he is talking about and he will also know that you are a good listener.

Communicating in writing

‘Smileys’ or emoticons

When you are writing in your phones, it is important that you do not use emoticons when you are talking to someone professional. It is a lot easier to use these emoticons because it send the message across easily but when you are talking to someone professional, it is important that you use proper English. Emoticons are like slang language and shouldn’t be used in professional situation. When you are messaging your employer, you should not use emoticons to talk but you need to use proper English.

Spelling and grammar

When you are writing to someone professional or anyone you respect, it is important that you use the right word and grammar and don’t spell the word wrong. Using the right spelling and grammar in your writing will make you look professional and you are more likely to be picked for a job. If you writing a letter for a job, make sure that you use the right spelling for the word and use the proper grammar so that they can understand what you are trying to say to them.

Proofreading your writing

If you have written something that you are going to send to someone, it is important that you proofread your work. If you have a lot of mistake and poor grammar, you will look less professional and employer will not pick you for the job. Make sure that you proofread anything that you write because you can find a lot of mistake that you didn’t see before. If you’re proofreading your work, people that will read the work will be less confused and they understand the work a lot better. They don’t need to correct the mistakes for you.